Privacy policy

Truly Beauty inc. (“Company”) is committed to protecting your privacy.  We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at TRULYBEAUTY.COM (“Site”) and Services (as defined in the Terms of Use).  Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use located at TRULYBEAUTY.COM/PRIVACY.

(a) Information Disclosed to Ad Networks. We use third-party advertising companies to serve ads when you visit our Site. These companies may collect and use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services to you. If you no longer want to be contacted by one of our Clients through our Services, please unsubscribe directly from that Client’s newsletter or contact us directly to update or delete your data. We can remove or update your information within a reasonable time and after providing notice to the Client of your request.

Contact Information. Company welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at info@trulybeauty.com or contact us at the following address or phone number: Truly Beauty Inc. PO Box 11007, Reno NV 89520 +1-866-TRULY-01 (+1-866-878-5901)

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

Types of Data We Collect. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the

Terms The website located at TRULYBEAUTY.COM (the “Site”) is a copyrighted work belonging to Truly Beauty(“Company”, “us”, “our”, and “we”).  Company markets, sells and delivers beauty products directly to customers via post or otherwise (collectively, with all other services provided through the Site and packaged foods delivered through the post or otherwise, the “Services”).  Certain features of the Services or Site may be subject to additional guidelines, terms, conditions or rules, which will be posted on the Service or Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into this Agreement.

Payment Terms. If you order Services, you agree to pay at the time of order the then-current applicable Service fee or price per product and any applicable shipping charges all as listed on the Site at trulybeauty.com.

You may change or cancel your service as described in the Cancellation, Billing, & Membership Status section of the FAQs. If you choose to cancel your service, you must notify the company at least 5 days before your next billing date. If you are dissatisfied with a product or products for any reason, we will refund or replace the product so long as you contact Customer Service in writing or at +1-866-TRULY-01 and request a refund within thirty (30) days after delivery of the product(s) to the delivery address on your account.

Medical Claims. Truly Beauty shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.  

Product Disclaimer. We attempt to provide accurate descriptions of Products. We do not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a Product is not as described, your sole remedy is to return the item, unless otherwise specified in writing by us. We occasionally run promotions or provide limited-time offers for our Products. Please review the promotion or offer for eligibility and other terms and conditions. Read more about our product disclaimer HERE.

Order Subscription. Some of the Services that we offer may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. You will have the ability to specify how regularly you would like to order any auto-replacing products. By choosing a recurring payment plan, you acknowledge and agree that (a) Truly Beauty (or our third-party payment processor) is authorized to charge you on a recurring basis (e.g., monthly) for as long as your subscription continues and (b) your subscription is continuous until you cancel it or we suspend or stop providing access to the site or products. You may cancel your subscription at any time by emailing us at  INFO@TRULYBEAUTY.COM. You will be responsible for all charges incurred with respect to any order processed prior to the cancellation of your subscription. All recurring payments are fully earned upon payment.

4.2 Contributions. By submitting suggestions or other feedback regarding our Services ("Contributions") in any way to Truly Beauty, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) Truly Beauty is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) Truly Beauty shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) Truly Beauty may have something similar to the Contributions already under consideration or in development; (e) you irrevocably non-exclusively license to Truly Beauty rights to exploit your Contributions; and (f) you are not entitled to any compensation or reimbursement of any kind from Truly Beauty under any circumstances.

10.4 Copyright/Trademark Information. Copyright © 2019, Truly Beauty Inc. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party that may own the Marks.

10.5 Privacy. You should carefully read our full Privacy Policy before using the Service as it is hereby incorporated into this Agreement by reference, and governs our treatment of any information, including personally identifiable information you submit to us. Please note that certain information, statements, data, and content (such as photographs) which you may submit to Truly Beauty are likely to, reveal your gender, ethnic origin, nationality, age, and/or other personal information about you. You acknowledge that your submission of any information, statements, data, and content to us is voluntary on your part and that Truly Beauty may process such information, within the terms of the Privacy Policy.

10.6 Notices. We may notify you via postings on TRULYBEAUTY.COM

10.7 Lost Package Policy. If your package shows that its been delivered at usps.com, dhl.com, ups.com, or fedex.com and you still haven’t received it, no problem! Just file a claim with the appropriate carrier and provide us with the claim number via email, chat or phone call.
We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that Truly does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that mail theft is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen. (Source: HTTP://CRIMINAL.FINDLAW.COM/CRIMINAL-CHARGES/MAIL-THEFT.HTML)

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.